FAQ
Orders, shipping, sizing, payments, returns and support.
Orders
You see a confirmation screen with your order number straight after ordering. Emailed confirmations switch on when checkout goes live. Being confirmed — final wording lands before launch.
Items are made to order, so changes are only possible in a short window after ordering. The exact cut-off is not confirmed yet. Being confirmed — final wording lands before launch.
No. KrumbleTV is guest checkout only — no account, no password, no newsletter.
Shipping & production
The plan is worldwide shipping, but the final list of countries depends on our production partner. Being confirmed — final wording lands before launch.
Everything is printed to order rather than held in stock, so each order is made after you buy it. Exact production times are not confirmed. Being confirmed — final wording lands before launch.
Shipping is calculated at checkout once real rates are connected. Nothing on the site quotes a shipping price yet. Being confirmed — final wording lands before launch.
Tracking is expected on shipped orders. How and when it is sent is still being confirmed. Being confirmed — final wording lands before launch.
Sizing
Measure a garment you already like flat and compare it with the size chart on the product page. Placeholder measurements are shown for now.
On every product page — open Size guide next to the size options.
Payments
Card payments are planned. The full list appears here once payments are connected. Being confirmed — final wording lands before launch.
Prices are shown in USD.
Any tax is calculated at checkout, based on the delivery address. No tax figures are shown while checkout is in demo mode. Being confirmed — final wording lands before launch.
Damaged / incorrect items
Email hello@krumbletv.com with your order number and photos and we will look after it. The formal replacement policy is still being confirmed. Being confirmed — final wording lands before launch.
Email hello@krumbletv.com with your order number and a photo of what arrived. Being confirmed — final wording lands before launch.
Returns & refunds
Because items are made to order, return eligibility depends on our production partner and is not confirmed yet. No return promise is made on this page. Being confirmed — final wording lands before launch.
Approved refunds go back to the original payment method. Timings and eligibility are confirmed before launch. Being confirmed — final wording lands before launch.
Supporting KrumbleTV
Support payments go into making more KrumbleTV — bigger scenes, longer pieces and the tools to make them.
Yes — support can be a one-time contribution or a monthly one. Monthly support switches on with payments.
Yes, monthly support can be cancelled at any time.
There are no promised supporter perks right now. Support is voluntary, and private messages sent with a contribution are never shown publicly.
General KrumbleTV
A cinematic 3D comedy universe — characters performed, lit and shot in-engine, then cut down to something short enough to watch twice.
On the KrumbleTV social channels — links are in the footer.
Still stuck? Email hello@krumbletv.com and include your order number if you have one.